Tayella Beauty offers World's Best Brands in Skincare, Makeup, Nails, Nail accessories, and Fragrance.

Orders & Returns Policy

ORDERS & RETURNS

 

PAYMENT METHODS

M-Pesa

You can choose, through our one step checkout process, to use M-pesa Paybill to make your purchase.

 

BILLING, CANCELING, & MODIFYING ORDERS

Billing Questions

For your own security and protection,  Tayella Beauty will pre-authorize the full amount of your purchase plus applicable VAT and shipping fees to verify your billing address and payment information. Any pre-authorization for failed or canceled orders will drop off your account within 1-7 business days depending on your financial institution. Tayella Beauty will collect payment and post the actual amount of the purchase only when your order is shipped from our Eldoret  Branch. Tayella Beauty charge will be listed on your debit/ credit card bill and the total amount charged.

Order Status & Modifying Orders

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

Click here for more details about your Order Status. You can return your items free of charge for a credit to your account.

Problems with Checkout
  1. Verify that your billing address on your debit/ credit card bill is exactly the same as you have entered.

  2. Call your bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered in their online address verification system is outdated.

  3. You may want to try an old address, because in some cases, it takes a while for banks to update their information. 

 

**Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 – 4 business days depending on your issuing bank. Please contact your bank for further questions.

Partially Canceled Orders

Out of Stock Item After Order has been Placed

If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order and you will receive notification via email. All in stock items in your order will be shipped to you. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the “email me when in stock” alert. 

Shipping Fee and Partially Canceled Order

If you met the KES 10,000 minimum free shipping threshold when your order was placed but part of your order was canceled by Sephora, the order will still ship for free.

RETURNS & EXCHANGES

If you are not completely satisfied with a Tayella Beauty purchase for any reason, please review our return, refund, and exchange policies below for both online and in-store purchases. Products must be returned in new and unopened condition not more than 7 days after the purchase date. Tayella Beauty monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances. All returns are subject to validation and approval at Lintons’ discretion.

Return Policy

Tayella Beauty Online purchases can easily be returned for FREE to any of our locations for fast processing. We regret that we are unable to refund your original shipping charges, if applicable. Please bring your original packing slip with you. Contact your financial institution for information regarding the time frame to reflect the reversed transaction

In-store purchases may be returned if the product is new and unopened within 7 days of purchase with a receipt at store of purchase for a refund in the same form of payment as your purchase was made. We do not refund tips.

Tayella Beauty is also happy to exchange your new and unopened online or in-store purchase for another product within 7 days of purchase.

 

ORDER ONLINE, PICK UP IN STORE FAQs

When can I pick up my items?

You will receive a WhatsApp message, text message &/ email when your items are ready for pickup, typically within 1 day.

Where do I go when I arrive?

For your safety and the safety of others, we ask that when you arrive at Tayella Beauty you notify a Beauty Advisor that you are picking up an online order. Once inside the store, your items will be brought to you at the designated pickup station, typically located at the front of the store. 

How long will the store hold my reserved items?

You have two full days after you place your reservation order to pick it up before the items are reshelved. 

Can I extend the pickup window?

We are not able to extend pickup windows. If you aren’t able to pick up your order by the end of the second day, it will be canceled and you will not be charged. You can place another online pickup order or order online and have the items shipped to your home instead.

Can I have someone else pick up my order?

You may forward your “order ready for pickup” email to whomever you would like to pick up your order. 

What if some or all items are no longer in stock after I place my reservation?

We will notify you if an item is no longer available. Be sure to check your “order is ready” email to see what items are ready for pickup. In that email we will also tell you if any items are out of stock. You are welcome to get those items shipped to you instead or find another product once you’re inside the store and add it to your order.

What happens if I don’t pick up my order?

If you can’t make it, please let us know by canceling your order. We will put the items back on the shelf, but you can always reserve them again or get the items shipped.

How do I cancel my order?

You may cancel the order from the link in your email notifications. Also, you may visit the Order Details page to see the status of your order. You can cancel your order any time before the pickup window ends. If you don’t pick up an order within the pickup window, it will automatically be canceled.

How do I return my purchased item(s)?

Returns can only be made in store and within 7 days after purchase date (the date you picked up and paid for your order). Please bring your receipt to the store. 

What is Tayella Beauty’s approach to health and hygiene?

We have taken great care to safeguard the shopping experience in stores. We follow the set guidelines given by MOH in tandem with extensive supplemental safety measures, which includes extensive employee training. 

Promotions

Tayella Beauty occasionally offers promotions through emails and advertisements. You will always receive free shipping on merchandise orders over KES 10,000. As a registered member you may be eligible from time to time to receive email promotions and offers that include special codes for special free samples, free shipping, or other promotions.

**Please note that excessive abuse or misuse of promotions and codes may result in order or item cancellation. In order to allow fair redemption and distribution of promotions to all our registered clients, Tayella Beauty may restrict redemption to one per client.

 

Promotion Codes – Beauty Offers

We often offer new deals and promotions. To redeem the offer of your choice, enter the promo code shown. Each promotion may have minimum purchase requirements (taxes and shipping are excluded) and use limitations. Enter the code on the Basket page during Checkout. You will see the promotion reflected in your shopping basket on the Order Confirmation page. For more details about a specific promotion, you can click on the description link that is provided in your shopping basket. All promotion codes are available for a limited time, while supplies last, and cannot be used once expired. These promotions are not redeemable for cash.

WHY YOUR SKIN IS PIGMENTED AND HOW TO STOP IT.

The color of skin is due to a natural pigment called melanin which is synthesized in special cells namely melanocytes and located in the deeper layer of the epidermis. Brown, red or pink, small or large, hyperpigmentation is a darkening of skin due to higher than normal levels of melanin. Any part of skin that is darker than the rest is hyper-pigmented, no matter where it occurs. The most important thing to do is wear sunscreen-even if you don’t see discoloration on your skin, you should protect it from the sun and blue light to lessen your chances in the future.

WHY HYPERPIGMENTATION IS ON THE RISE?

Sun Damage
UV rays produce excess melanin, which is deposited in the skin, and result in dark spots. Despite the fact that sun protection is necessary daily, not every person wears sunscreen every day of the year, which is another reason for skin discoloration.

Blue Light Damage
Blue light has been clinically proven to induce long-term hyperpigmentation by affecting the melanocytes in the skin. Research indicates that blue light can reach deeper into our skin than UVA and UVB rays, and it’s causing trouble all along the way.

Aging
With age, melanocyte (skin cells that make melanin in the bottom layer of skin) distribution becomes less controlled, causing dark spots to form instead of clear, even skin.

Birth Control
Birth control boost estrogen levels in the blood, which can lead to an influx of melanin production.

Inflammation
As the skin heals from an injury it can darken. Trauma is a main cause of hyperpigmentation.

Acne
The more severe the acne, the more inflamed the skin is and the more likely it is to pigment. Inflamed areas naturally produce more melanin.

Hormones
Pregnancy, menopause and birth control, “sudden shifts of hormones”, can cause hyperpigmentation to form.

Lasers and Peels
Lasers and strong chemical peels cause inflammation. The body may respond with brown patches.

Medication
Some antibiotics (sulfonamides and tetracyclines) and medications to treat Parkinson’s disease

PROTECT YOUR SKIN TO PREVENT DAMAGE.

USE SUNSCREEN WITH AN SPF OF 50+

Full spectrum sun protection is the best, and most important thing you can do to protect your skin from hyperpigmentation. Make sure your sunscreen protects from UVA, UVB and Blue light.

PROTECT YOUR EYES

The skin that surrounds the eye can be quick to develop dark spots if it is not protected.
To get the maximum level of protection possible, wear a pair of sunglasses after you have applied SPF.

APPLY ANTIOXIDANTS

A good serum that is loaded with antioxidants can actually help prevent inflammation and breakouts, limiting the risk of hyperpigmentation, too.

WEAR A HAT

No matter how much SPF you have applied, it is not enough. Wide-brimmed hats are best since they add another level of protection by blocking the face from the sun.

HOW TO TREAT

FULL SPECTRUM SUNSCREEN

WHO?
For anyone who wants to protect their skin against aging and hyperpigmentation

When?
Anytime you are exposed to sun or smart devices

Where?
Outdoor and indoor, at home, office, park…

Why?
To prevent deep dark spots caused by sun and digital devices.

How:
Just apply on face and neck anytime, anywhere you exposed to sun or blue light emitted by digital screens.

BIO BALANCE SPF50 BROADSPECTRUM SUNSCREN

WHO?
For anyone who wants to protect their skin against aging and hyperpigmentation.

When?
Anytime you are exposed to sun.

Where?
Outdoor, at park, beach, on road.

Why?
To prevent deep dark spots caused by sun.

How:
Just apply on face and neck anytime, anywhere you exposed to sun.

BIO BALANCE 8% GLYCOLIC ACID (AHA)

WHO?
For anyone who wants to reduce skin discoloration.

Where?
At night

Why?
For clear and more radiant skin. Exfoliating skin with glycolic acid will clear dead skin cells where the pigment may be trapped.

How:
Just apply on face before going to bed.

BIO BALANCE 4% Lumiskin

Who?
For anyone who wants to reduce hyperpigmentation.

When?
Morning and night

Why?
In order to reduce deep dark spots by decreasing the course of melanin by 70%.

How:
Just apply on face two times a day.

BIO BALANCE PURE 10% VITAMIN C

WHO?
For anyone who wants to protect their skin against aging and reduce hyperpigmentation.

When?
Morning and night.

Why?
It is an antioxidant that evens out discoloration and creates healthier stronger skin.

How:
Just apply on face once or twice a day depending on your skin type.

BIO BALANCE FACIAL WHITENING CREAM DAY AND NIGHT – NIACINAMIDE & LICORICE ROOT EXTRACT

WHO?
For anyone who wants to reduce dark spots and moisturize skin.

When?
Morning and night

Why?
To reduce age spots, sun spots, etc., or to obtain an overall fairer complexion.

How:
Just apply on face twice a day.

How to get the maximum benefit from the treatment in order to lighten dark spots?

The cause of the discoloration should be stopped if it is possible.

Treatment should be used regularly.

Use sunscreen and reapply it oft­en if the affected area is going to be exposed to UV rays and blue light for a long time.

Using sunscreen on the area a­fter treatment is a must to suppress the pigment from coming back out.

Skin should be protected from the sun with protective clothes such as hat and sunglasses during and after treatment.

How Long Does It Take To See Results?

Regardless of what caused to uneven skin tone, the slightest bit of sun exposure can trigger skin to start melanin production. That’s why protecting the skin from sun is a determinative factor to see quick results.

Surface Pigmentation or Deep Pigmentation:
Where hyperpigmentation lives in the skin determines how dark skin will be. When pigmentation is on the surface, the discoloration is more of a light brown color and is more diffused. It responds faster to the treatment.

Pigmentation deep within skin takes on more of a dark brown or gray tone and it is solid and dense. Deep pigmentation is more resilient and can come back easily. It takes more time to respond to the treatment than surface pigmentation.

Hate Makeup? Use these Easiest Makeup Hacks!

If you’re one of the girls who hate wearing makeup in every single form, this is the post for you – it’s all about tips for girls who hate makeup! I can understand why you would hate makeup if you do, only because it’s a pain to put on! If you are dying to try out the newest mascara or lipstick – but have no desire to purchase them because makeup is a time-suck, take a look at these tips for girls who hate makeup!

TIPS!

START SIMPLE

If you haven’t worn makeup in a long time and are thinking about getting back into it, start simple. Try a light lip or go with some simple mascara. These are easy things that you can go with that won’t take a lot of time or even a lot of practice!

GO LIGHT

Going with a lighter look with your makeup is probably the best option when you hate makeup. Start with just some foundation, some powder, a bit of eyeliner. Light colors are also some of the best ways to save time on your makeup too, as they aren’t as dramatic.

LIP GLOSS

If you hate lipstick, then don’t wear it! Skip the lipstick and instead, go with something that is going to feel more comfortable, like a light lip gloss. It’s better to wear something that is not too sticky but still feels good on your lips. That’s the best way to ensure that you are wearing a little bit of makeup, but not overdoing it!

GOOD PRODUCTS

Giving makeup a chance is also an option, and having really good products is incredibly important. I’m not telling you to go out and buy a bunch of the expensive makeup, but don’t go super cheap either. Go with the medium-range and medium-price point makeup, that way you are getting quality, but still getting makeup that won’t break the bank!

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